Kendall Go - Privacy Policy

Last Updated: November 2024

Thank you for using Kendall Go. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect your information when you use our app and services.

1. Who We Are

Kendall Go (“we,” “our,” or “us”) is a UK-based application designed to allow customer to access a car sharing platform. For all our services, the data controller — the company that’s responsible for your privacy, is Kendall Cars Limited, registered Company Number: 02114744. Registered address: 34 Aldershot Road, Guildford, Surrey, GU2 8AF

2. 3rd Party Data Processing

To provide the Kendall Go app, we use a specialist shared mobility platform provided by goUrban Mobility Software GmbH (part of Wunder Mobility, based in the EEA). Wunder Mobility acts as our data processor, handling booking management, vehicle telematics (such as mileage and location where required), and damage or usage reporting strictly on our instructions.

Your personal data remains under the control of Kendall Cars Ltd at all times. Wunder Mobility does not use your data for its own purposes and processes it only to support delivery of the Kendall Go service.

3. Information We Collect

To provide our services and comply with legal and regulatory requirements, we collect and process the following types of personal data:

• Identification Data: This includes your name, driving licence number, driving licence photo, and other details from your driving licence.
• Proof of Address: We collect documents or information to verify your address, such as utility bills or bank statements.
• Contact Information: Email address, phone number, and any other communication preferences you provide.
• Customer Photo: We collect your phone as and additional layer or identification verification.
• Usage Information: Data about your interactions with the app, including access times, device information, and app usage details.
• Location Data: If necessary, we may collect your precise or approximate location to improve app functionality and provide location-based services.

4. How We Use Your Information

We use your personal information for the following purposes:

• Account Creation and Verification: To verify your identity, confirm your eligibility to use our services, and create a secure account.
• Service Provision: To provide, manage, and improve the services available through the Kendall Go app.
• Compliance with Legal Obligations: To comply with UK legal obligations, such as identity verification requirements under transportation or data protection laws.
• Customer Support: To address inquiries, troubleshoot issues, and respond to feedback or requests.
• App Optimization: To monitor, analyse, and improve the app’s performance and user experience.

5. Legal Basis for Processing

We rely on the following legal grounds under the UK GDPR for processing your personal data:

• Consent: Where required, we obtain your consent to process your information for specific purposes. You have the right to withdraw consent at any time.
• Contractual Obligation: Processing is necessary to provide the services as outlined in our terms and conditions.
• Legal Obligation: We process your data to comply with applicable legal requirements, including identity verification and anti-fraud measures.
• Legitimate Interests: We process your data for our legitimate interests, such as enhancing app security, improving services, and responding to user inquiries.

6. How We Share Your Information

We do not sell or rent your information. However, we may share your data in the following situations:

• With Service Providers: We may engage third-party providers to assist with app hosting, data verification, or customer support. These providers only have access to the data necessary to perform their functions and are bound by contractual obligations to protect your information.
• For Legal Compliance: We may disclose your information to law enforcement or regulatory authorities if required by law, in response to valid requests, or to protect the rights, property, or safety of Kendall Go, its users, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same protections outlined in this policy.

7. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting obligations. Once the data is no longer needed, we securely delete or anonymize it.

8. Data Security

We implement robust security measures to protect your data, including encryption, access controls, and secure storage of sensitive information. Despite these efforts, no method of data transmission over the internet is completely secure. While we strive to protect your data, we cannot guarantee its absolute security.

9. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Access: You may request a copy of the personal data we hold about you.
• Correction: You have the right to correct inaccurate or incomplete information.
• Deletion: In certain circumstances, you may request the deletion of your personal data.
• Restriction: You have the right to restrict the processing of your data in specific situations.
• Objection: You can object to data processing based on our legitimate interests.
• Data Portability: You can request to transfer your data to another service provider, where technically feasible.

To exercise any of these rights, please contact us at [Contact Email Address].

10. Children’s Privacy

Kendall Go is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that a minor has provided us with personal information, we will take steps to delete it.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any significant changes by posting the updated policy within the app or by other appropriate means.

12. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us at:

Kendall Go Support Team
Email: go@kendallcars.com
Address: Kendall Go, Upper Office, Kendall Cars Limited, 4 Doman Road, Camberley, Surrey, GU15 3DR